Phone 020 7608 5084
Training can be tailored to meet any of the following objectives:
- Identifying the qualities of an outstanding communicator
- Understanding your audience - it's importance & how to do it effectively
- The personality iceberg - exploring the need to dig deeper
- The art of observing, listening and questioning
- Overcoming the barriers to being an excellent listener
- How to communicate with different people in different ways at different times
- What is it that gives a message impact...?
- Choosing your words carefully - saying the right thing at the right time
- Synchronising body language, words and behaviour
- How to communicate with difficult people. What if I'm the difficult person?
- Don't be aggressive, don't be submissive, be assertive!
- Reading people and situations - exploring emotional intelligence competencies
- Using self-awareness to enhance your communication skills
- Identifying & managing the impact that you have on others
- How to identify & build empathy with different personality types
- Recognising & overcoming the barriers to being an excellent influencer
- Exploring the role of empathy, sincerity & credibility
- Delivering excellent presentations